1. Our Services
Canvas Group is an external supplier of creative services to you, not a partner or joint venture participant. Canvas Group retains the right to use its own agents or assistants to complete a project, as required.
You must maintain a cordial and professional relationship with Canvas Group at all times. Any breach of this requirement may result in cessation of work.
1.2 NO EXCLUSIVITY
The relationship between Canvas Group and you is not exclusive, whether within an industry, product range or otherwise, unless explicitly agreed and outlined in writing prior to the commencement of work.
You are responsible for supplying a comprehensive written brief for the creative services you require. If you do not have a briefing template of your own, please use our template available on request.
If an estimate/quote has been prepared without Canvas Group sighting preparatory or sample materials, or a detailed brief, we reserve the right to modify our estimate/quote once the full scope of the required creative services is known.
2. Quoting and fees
2.1 PROJECT FEES
Canvas Group fees vary per project. Any project quoted on a “time and materials” basis is charged at our standard hourly rate as stated in the quote. Urgent services, including those that require ad hoc overnight or weekend work, are charged at our urgent hourly rate as stated in the quote.
When a quote does not state any GST amount, the fee quoted is exclusive of GST.
2.2 REIMBURSEMENT OF EXPENSES
You will be responsible for reimbursing Canvas Group for all associated “out of pocket” expenses reasonably incurred in connection with the creative services provided, including but not limited to:
- Local, interstate and international courier and postage charges
- Image purchasing
- Specialist presentation materials such as mock-ups
- Electronic storage devices
- Parking fees, tolls, taxis and other incidental travel expenses
- Colour proofs
- Upload and AdSend fees
- Press check attendance.
Any quote provided allows for a reasonable number of discussions and presentation meetings. Quotes do not include provision for regular WIP meetings (in person or via conference call) unless specified. If additional meetings are required due to client delays or changes to the brief, an additional fee may be charged.
2.4 VALIDITY OF QUOTE
A quote is valid for 30 days from date of issue. After 30 days, Canvas Group, at its discretion, may issue a new quote. Canvas Group also retains the right to requote if a project is postponed or on hold for more than 30 days.
2.5 PRODUCTION AND SPECIALIST SERVICES
Canvas Group can source and manage production and specialist services required by you or necessary to complete the project, including but not limited to:
- Liaising with suppliers
- Coordinating production and delivery
- Overseeing printing
- Voice talent
- Video production.
3. Your responsibilities
Your involvement in the development of creative services is critical. Canvas Group will need you to provide a detailed brief and content (copy, images and so forth), review and approve proof/s, supply written feedback, and be available for meetings and other incidental contact as required.
It is your responsibility to ensure that the information you have supplied to us is accurate and able to be substantiated.
3.1 APPROVAL TO COMMENCE WORK
Canvas Group requires your approval in writing for all creative services prior to commencement. Your approval may be evidenced by:
- A purchase order
- Signed approval on a Canvas Group quote
- Approval via reply email to a Canvas Group quote.
Your approval will allow Canvas Group to commence work, commit to production contracts and so on.
3.2 FINAL AND ISSUED ARTWORK
It is your responsibility to carefully check and approve the Final Artwork supplied to you by Canvas Group. Upon your approval of the Final Artwork, Canvas Group will supply print ready (also known as “Issued”) Artwork to yourself and/or your preferred supplier. Any changes requested after Final Artwork and/or Issued Artwork has been supplied will incur additional charges.
Canvas Group uses its best endeavours in the selection of production and specialist services, but you retain final responsibility for approval of all aspects of these services.
If printed material is being produced, the printer/supplier will typically issue a proof (either printed or in PDF format) for your final review prior to production. It is your responsibility to check and approve any proof supplied. Production cannot commence until a proof, signed by you if printed or approved by reply email if in PDF format, is received by the printer/supplier. Please note that Canvas Group will not sign or approve a proof on your behalf.
Proofs may not be accurate guides of colour. If you are concerned about colour reproduction, we strongly recommend conducting a press check.
3.4 PRESS CHECK
The primary purpose of a press check is to confirm colour accuracy and consistency. There are secondary checks also, including registration, stock, physical defects, and so on. If you require a press check, you will need to attend to provide approval. When a representative of Canvas Group also attends, a fee will be payable. Please note that Canvas Group will not approve production at a press check on your behalf.
3.5 ENVIRONMENTAL AND 3D CREATIVE SERVICES
You are responsible for all relevant government and other approvals for any environmental project, including but not limited to, building permits, zoning applications and engineering certification.
3.6 LEGAL LIABILITY AND OTHER CLAIMS
You will indemnify Canvas Group for any liability and costs incurred in relation to claims made against Canvas Group arising from material we prepare for you based on information provided by you, or on your behalf, including claims arising from the performance of your products or services.
4. Feedback and changes
Unless specified separately, three rounds of feedback (resulting in three sets of changes to the original artwork) are factored into any quote provided.
Canvas Group reserves the right to charge additional fees for all tasks, feedback or amendments requested which fall outside the scope of the original quote. Any additional work will normally be billed on a “time and materials” basis at our standard hourly rate. We will endeavour to keep you informed of the nature and costs of the additional work requested or performed.
Unless specified separately, three rounds of feedback (resulting in three sets of changes to the copy deck) are factored into any quote provided. Where a project includes creative services as well as copywriting, the copy will be included in the layout, unless a separate copy deck is specified and quoted separately.
All feedback should be supplied in writing, unless otherwise agreed.
4.4 PROOFREADING, ARTWORK AND CLIENT RESPONSIBILITY
Canvas Group proofreads artwork prior to supply of Final Artwork, but it is your responsibility to proofread and approve colour, layout and content, including copy, contact details, terms and conditions, product codes, prices and so on. You have final responsibility for approving Final Artwork, proofs and any other files prior to any reproduction of artwork.
5. Imagery and illustration
Imagery and illustration are often required to complete projects. Imagery and illustration can be:
- Supplied by you
- Sourced by Canvas Group from a public library (see below)
- Shot or produced for purpose (to meet your specific brief) by Canvas Group or a specialist provider.
5.1 SUPPLIED IMAGERY
Imagery supplied by you must be at the size and resolution specified.
5.2 SOURCING AND SELECTING IMAGERY AND ILLUSTRATION
Canvas Group can source images and illustrations from public image libraries on your behalf. Please note that any images or illustrations sourced from such libraries must be paid for prior to use: some may be inexpensive, but they are not free. An additional sourcing and selection fee will apply for projects requiring image searching beyond the quoted scope of the project.
Canvas Group can also source specialist photographer/s to meet your brief. Please note that photo shoots, in particular, require art direction, talent releases, props, styling, location scouting, specialist equipment and so on. They take time to organise and complete, and can be costly, and will always be quoted in advance.
5.3 RIGHTS MANAGED IMAGES
Once appropriate imagery is selected, a fee will be negotiated with the relevant library or supplier. If an image is rights managed, this fee will depend on things like its use (print or online), placement (a cover or internal spread), distribution quantity and so on. You are responsible for providing this information to Canvas Group and for any liability arising from incorrect information.
Any imagery or illustration used, whether supplied, purchased or produced for purpose, may require retouching and/or deep etching (to appear without a background). Fees for retouching and deep etching are payable and will be quoted and charged as required.
6.1 ARCHIVED FILES
Canvas Group cannot guarantee the capacity to locate or supply any files after a project has been invoiced. Time spent locating archived files will be billed at our standard hourly rate with a minimum charge of half an hour. Charges for the supply of the actual files are outlined below.
6.2 NATIVE (SOURCE) FILES
Canvas Group will supply print ready files adhering to print output specifications as specified. Native files will remain the property of Canvas Group and it is completely at our discretion to supply these files. If native files are requested, a quote will be provided for supply.
6.3 ADDITIONAL FILES
If you require an electronic copy of a file, the request must be made in writing, with the specific file format (.eps, .jpg, etc) detailed. Each issue of electronic artwork in any file format is subject to a minimum fee of $90 + GST per issue.
6.4 CREATIVE SOFTWARE
Canvas Group uses Adobe Creative Suite 5 (InDesign, Illustrator, Photoshop etc). If you wish to update files yourself, it is your responsibility to acquire the program/s in which the artwork was created.
Canvas Group does not supply or amend files prepared in any other artwork creation program (including, but not limited to, QuarkXPress) nor other versions of Adobe Creative Suite.
Visual identity projects establish a “look and feel” for a business, service or product. The development of a visual identity will typically include identity elements such as a logotype, wordmark, colour palette, typeface/s and tagline.
The visual identity can then be executed across a range of applications (stationery, packaging etc). You must ensure your brief specifies which applications, and how many kinds (variations) of each you require.
Canvas Group can also develop a style guide outlining how to correctly apply your visual identity. You must ensure that your brief clearly specifies that a style guide is a required component of the project.
Logos will be supplied in .eps and .jpg format in colour (CMYK and RGB), mono and reversed (as appropriate). If an additional version (horizontal or vertical) has been created, this will also be supplied. If additional file formats for electronic use are requested, a quote will be provided for supply.
It is your responsibility to register any relevant trade or service marks.
It is your responsibility to purchase any typefaces required for your project. Typefaces are licensed to individual users and will not be supplied by Canvas Group.
Canvas Group will upload approved files to the live environment, supply final files to you for integration, or supply flat visuals, as specified in the particular quote. Web hosting and hosting recommendations, changing hosting provider/s, creation or transfer of email accounts, DNS management, search engine optimisation (SEO), search engine marketing (SEM), domain name registration, video production and other ancillary website services are not included in any interactive quote unless specified.
Canvas Group may recommend hosting and/or DNS providers for certain projects. If you chose not to proceed with these recommendations, Canvas Group will charge on a time and materials basis at our standard hourly rate, for any troubleshooting, support and additional development required to deploy your website.
Canvas Group will select a Content Management System based on the requirements of the project. In configuring your CMS, we allow for core content to be added and edited, including article titles, body copy, images and captions. Global elements, such as navigation items, button text and icons, will not be accessible via the CMS unless specified.
6.8 WEB STANDARDS
Websites are not designed to meet any specific usability or accessibility standards unless specified.
6.9 WEB SERVER COMPATIBILITY
All interactive projects are quoted and developed assuming web server compatibility:
- Linux Server
- Apache 2.0 (mod_rewrite)
- MySQL 5.0+(phpMyAdmin)
- PHP 5.3+(pdo_mysql)
- Zend Framework 1.10+
- Cron Access.
6.10 DIGITAL ASSETS
All digital assets must be supplied in the required format and to the specifications provided.
6.11 BROWSER COMPATIBILITY
6.12 EDM (ELECTRONIC DIRECT MAIL)
Canvas Group quotes for eDMs include design and build only. We can recommend an email marketing provider, but it is your responsibility to:
- Set up your account
- Manage your database (including build, integration and data cleaning)
- Check all links and content
- Train, or source training for, your staff if required.
6.13 NATIVE (SOURCE) CODE
Native code files (including .css, .php and .html files) will remain the property of Canvas Group and it is completely at our discretion to supply them. If native code files are requested, a quote will be provided for supply.
6.14 THIRD PARTY SOFTWARE
Interactive projects are commonly designed and built using a variety of third party server- and browser-side software, so that they can run efficiently or meet specific briefed performance criteria. You will also often need to pay a fee to the software owner to access third party software. Third party software is not owned, controlled or overseen by Canvas Group. Any fees payable for use of third party software are payable by you directly to the software owner.
Commonly used server-side software can be self-hosted or cloud-based and includes WordPress, WordPress plugins, e-commerce solutions such as Shopify or Big Cartel, Gmail and Application Programming Interfaces (APIs).
Browser-side software and components include techniques such as WebGL and srcset or element responsive images.
There are various risks associated with third party software. These include, but are not limited to, changes to specifications in new versions of the software; incompatibility with particular devices; browser changes to the way features are implemented, and rolling updates that affect the way data (words and images) are displayed.
Canvas Group is not responsible for the ongoing performance, functionality or availability of any third party software integrated into your website. Any changes or updates to your website or project required as a consequence of third party software will be quoted on a time and materials basis at our standard hourly rate.
7. Use and ownership
Canvas Group agrees to respect the confidentiality of all information supplied by you and only divulge that which is necessary in the normal course of business or execution of the creative services you require.
7.2 INTELLECTUAL PROPERTY AND COPYRIGHT
You acknowledge that copyright in all creative services produced on your behalf, including original artwork, designs, visuals, website functionality, associated Content Management System/s (CMS) and tools, etc, remains the property of Canvas Group (unless explicitly specified otherwise) and may only be used for the purposes agreed.
Content within a CMS remains the property of you or any other party as specified. Canvas Group does not retain a backup of, and is not responsible for, the content of your website or CMS. Any changes made to a website and/or CMS content, by you or any other party such as your hosting provider, via the CMS or any other method, and any consequences of those changes, are your responsibility.
Canvas Group is engaged for a particular purpose within a specific geographic scope, as briefed. You must obtain approval from Canvas Group to amend, re-purpose or distribute any creative services beyond the scope of the original brief. Canvas Group retains the right to charge an additional fee for any such approval granted. This approval must be obtained even if amendments or re-purposing are completed internally by you or by an alternate supplier.
You acknowledge that where concepts, designs and ideas are presented by Canvas Group to you, but no promotion or campaign is developed, the material presented shall remain strictly confidential and shall not be used in any way, including communication to any third party, without Canvas Group’s consent.
7.4 EXCLUSIVE LICENSE
Canvas Group will grant an exclusive license to you for a period of five years to use the completed creative services in Australia (unless otherwise specified) in marketing campaigns for products or services provided by you.
Where Canvas Group prepares alternative approaches to a brief or project, it is only the selected approach that is licensed to you for use. All other alternatives remain the property of Canvas Group and are commercial-in-confidence.
It is a condition of this license that you shall pay to Canvas Group all amounts invoiced to you. If you fail to pay Canvas Group any amount so invoiced for a period of 60 days or more, then Canvas Group may revoke the license granted.
7.5 NATIVE (SOURCE) CODE
If any native (source) code that is proprietary to Canvas Group is necessary to develop, run, display or use the final deliverables of any project, Canvas Group retains copyright in that code. This includes any customisation of open source code or programs (WordPress, for instance) used to deliver a project. Canvas Group, as the owner of the copyright in the code, will grant a non-exclusive license for you to use the code as required.
7.6 TRANSFER OF COPYRIGHT
Transfer of copyright to you, where agreed, will be effected on payment in full of all invoices issued in relation to the relevant project.
7.7 UNPAID PITCHES AND CREATIVE SUBMISSIONS
Any concepts, designs and ideas presented to a client during an unpaid pitch or creative submission remain the property of Canvas Group and no usage or license rights are granted to you by our participation in the pitch. All material remains the property of Canvas Group and is commercial-in-confidence.
7.8 PAID PITCHES
When Canvas Group is paid a pitch fee to prepare and present concepts, designs and ideas, this fee compensates Canvas Group for the costs incurred in preparing the presentation, but does not confer any usage or license rights to you. All material remains the property of Canvas Group and is commercial-in-confidence.
8.1 GENERAL PROJECTS
Canvas Group payment terms are 30 days from the date of the invoice, unless otherwise specified. Canvas Group quotes outline our payment terms, typically including:
- A commencement fee on approval of quote
- A completion fee on completion of development of interactive projects and delivery of all other projects.
Interactive projects also typically include a progress fee on approval of visuals.
Unless otherwise agreed, no work will commence on a project until payment of our initial commencement fee is received.
Canvas Group does not provide refunds for work that does not go ahead.
8.2 PRODUCTION AND SPECIALIST SERVICES
Production and specialist services sourced and/or managed by Canvas Group will be invoiced in full immediately upon quote approval. Any such invoice will be payable in seven days.
8.3 POSTPONEMENT OR CANCELLATION: PAYMENT FOR SERVICES RENDERED
If you postpone or cancel a project after approval and commencement of work, Canvas Group is entitled to receive payment in full for all work performed to that date, plus any out of pocket expenses.
8.4 ON HOLD: PAYMENT FOR SERVICES RENDERED
If, during a project, you do not contact Canvas Group for 30 days or more, the project is deemed to be on hold. Canvas Group is entitled to receive payment in full for all work performed to that date, plus any out of pocket expenses.
8.5 SUSPENSION OF SERVICES
Where the relevant payment terms are not being met, Canvas Group reserves the right to cease work on any or all projects until all invoices outside terms are paid.
9. Promoting our business
9.1 PROMOTIONAL ACTIVITY
Canvas Group retains the right to add your name and a summary of the project to our promotional material (including but not limited to our portfolio, website and client list) and to submit the creative services to competitions and publications following completion of the project. Canvas Group also retains the right to show and explain the completed project to other potential clients when pitching for new business, subject to obtaining your consent for any confidential or non-public information.
9.2 ACCREDITATION: PRINT
Unless otherwise agreed, Canvas Group will be accorded a credit line on all printed material.
9.3 ACCREDITATION: INTERACTIVE
Unless otherwise agreed, Canvas Group will include a credit line and/or hyperlink to our own website on all interactive projects.
9.4 SAMPLES AND FINISHED WORK: PRINT
You shall provide Canvas Group with a minimum of five, or lesser number as agreed, samples of each printed or published form of the project for use in Canvas Group’s portfolio, website and other self-promotional uses, including display and presentation. These samples will be representative of the highest quality of the finished work produced.
9.5 SAMPLES AND FINISHED WORK: ENVIRONMENTAL AND 3D
Canvas Group retains the right to document, photograph or otherwise record all completed environmental designs or installations, including but not limited to, signage systems, trade show stands, retail interiors and exhibits. The right to record the completed project includes the right to access, photograph and record it in optimal circumstances.
9.6 EMAIL DATABASE
Briefing Canvas Group, supplying email/contact information or completing our new client checklist subscribes you to our occasional email updates. Your email address/es are used solely to keep you up to date with news from the Canvas Group studio. They will not be provided to any other party.
10. Support and maintenance services
Canvas Group allows for 10 business days of project support following go-live. This includes trouble-shooting, debugging, ongoing testing and CMS support.
After this period, Canvas Group charges for all support and maintenance services on a time and materials basis at our standard hourly rate, with a minimum charge of half an hour. Support and maintenance services include:
Email and/or phone support and trouble-shooting for CMS and/or email marketing software (such as Campaign Monitor)
Email and/or phone support and trouble-shooting for updates made by a client to CMS and/or email marketing software
Setting up new email accounts and passwords, and instructing clients on how to do the same
Adding or changing meta tags
Updating existing or incorporating new content via the CMS
Updating existing or developing new email templates
Adjusting hosting arrangements and domain registration, including DNS changes, domain redirection, recommending new providers, transitioning sites to new hosting, updating account details, and renewing hosting or domain name registration on a client’s behalf
Upgrading sites based on new browser versions or specifications
Updating sites based on changes to or new versions of third party software (server- or browser-side)
Changing website structure and/or visuals beyond the scope of the quote and approved for go-live
Providing email and/or phone support to a client’s chosen third-party suppliers (including printers, IT teams, hosting providers, etc).
You will be notified of estimated costs prior to the commencement of any of the above services, and will be invoiced upon completion.
These Terms and Conditions are subject to change without notice and may be superseded at any time.
Version 12 | Effective 11 January 2016